Refund Policy

Last updated: 12/10/2025

Digital Products Policy

Due to the nature of digital products, all sales are generally final. Once a product has been downloaded, we cannot offer a refund. However, we understand that exceptional circumstances may arise.

Eligible for Refund

Refunds may be considered in the following cases:

✓Product is significantly different from description
✓Product files are corrupted or cannot be downloaded
✓Duplicate purchase made by accident
✓Technical issues prevent product use (must be reported within 7 days)

Not Eligible for Refund

✗Change of mind after successful download
✗Lack of technical knowledge to use the product
✗Product does not meet expectations (when accurately described)
✗Request made more than 14 days after purchase

Refund Process

1. Contact Us: Email us at samezz@tutamail.com with your order details and reason for refund.

2. Review: We will review your request within 2-3 business days.

3. Decision: You will be notified of our decision via email.

4. Processing: If approved, refunds are processed within 5-7 business days to the original payment method.

Contact Support

Before requesting a refund, please contact our support team. Many issues can be resolved quickly, and we're here to help ensure you get the most value from your purchase.